PRIVACY POLICY

At Raíces Tour, we take the privacy of our users and clients very seriously. In compliance with Regulation (EU) 2016/679 (GDPR), the Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and the Law on Information Society Services and Electronic Commerce (LSSI-CE), we inform you about how we process and protect the personal data provided through www.raicestour.com.

Data Controller

Purpose of Data Processing
At Raíces Tour, the information you provide is processed for the following purposes:

  • Managing information requests or bookings received via contact forms or email.
  • Providing contracted services (private tours and related activities).
  • Managing billing and legal obligations arising from services.
  • Sending commercial or promotional information about our tours and activities, only if the user has given express consent.
  • Improving website navigation experience using cookies (see Cookies Policy).

Data Retention

  • Data will be retained as long as the business relationship exists or until the user requests deletion.
  • Data required for legal and fiscal obligations will be retained for the periods established by current legislation.

Legal Basis
Data processing is based on:

  • The execution of a contract or pre-contract (bookings and service requests).
  • The user’s express consent (for subscriptions, commercial communications, or authorized data transfers).
  • Compliance with legal obligations.

Recipients

  • Data will not be shared with third parties except when legally required or necessary for the proper provision of the service (e.g., transport or ticket providers).
  • In any case, prior consent will always be requested from the user for any non-mandatory data transfer.

User Rights
Users have the right to:

  • Access their personal data.
  • Rectify inaccurate data.
  • Request deletion when data is no longer necessary.
  • Restrict or object to the processing of their data.
  • Request data portability.

These rights can be exercised by sending an email to raicestour@hotmail.com, along with a copy of an official ID.

Data Security
Raíces Tour commits to handling users’ personal data confidentially, using it only for the purposes described here, and adopting the necessary technical and organizational measures to ensure data security and prevent alteration, loss, unauthorized processing, or access.

Cookies
This website uses first-party and third-party cookies to improve user experience, as well as for analytical and statistical purposes. Please see our Cookies Policy for detailed information on their use and management.

Changes
Raíces Tour reserves the right to modify this Privacy Policy to adapt it to legislative updates or changes in service provision.